Privacy Policy

Robase ("we," "our," or "us") provides an SMS OTP API platform that enables businesses to send one-time passwords and transactional messages across Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Account Information: When you sign up, we collect your name, email address, company name, and password.

Billing Information: We collect payment processing data (handled by our third-party payment processor — we do not store full credit card numbers).

Usage Data: We collect API request logs, including sender and recipient phone numbers, message content, timestamps, delivery status, and IP addresses, for the purpose of delivering messages and maintaining service quality.

Cookies: We use essential cookies for authentication and session management. Analytics cookies are used only with your consent.

2. How We Use Your Information

• To provide, operate, and maintain our SMS OTP API service
• To process transactions and send billing notifications
• To monitor and improve platform reliability and performance
• To communicate with you about service updates, security alerts, and support
• To detect and prevent fraud, abuse, or unauthorized access
• To comply with legal obligations and regulatory requirements

3. Data Sharing & Disclosure

We may share your information with:

• SMS Providers: We route messages through third-party SMS gateways to deliver your messages. These providers receive the phone number and message content necessary for delivery.
• Payment Processors: Your billing information is processed by our payment partner. We do not store full payment card details.
• Legal Authorities: We may disclose information if required by law or in response to valid legal requests.

We do not sell your personal information to third parties.

4. Data Retention

We retain your account information for as long as your account is active. Message logs (including phone numbers and delivery data) are retained for up to 12 months for billing, auditing, and dispute resolution purposes. You may request deletion of your data by contacting us.

5. Data Security

We implement industry-standard security measures, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@robase.dev.

7. Third-Party Services

Our service integrates with third-party SMS providers and payment processors. These services have their own privacy policies governing data handling. We encourage you to review their policies.

8. Children’s Privacy

Our service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on our platform. Continued use after changes take effect constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at privacy@robase.dev.